This policy describes how Make It All Media LLC, doing business as Startup Teams and AgentifyMe (“AgentifyMe,” “we,” “us”), processes personal information in connection with its Speed-to-Lead customer communication service, including text messages. This supplements our general privacy policy and applies to the AgentifyMe-operated program. Where an independent real estate brokerage is the sender, its own privacy policy and consent disclosures also apply.
Information we collect
We may process names, phone numbers, email addresses, property or service inquiries, appointment preferences, inbound and outbound SMS messages, message status, and relevant correspondence. When you consent to SMS, we may retain your consent choice, the displayed disclosure text and version, date/time, opt-in method (website, QR-linked form, keyword or verbal), form source, keyword or campaign, and records of subsequent opt-out or help requests. We may collect limited device, IP and browser information when needed to secure and document consent.
How we use information
We use this information to respond to inquiries, arrange calls or showings, answer questions, coordinate appointments, operate customer support, maintain consent and opt-out records, detect misuse, troubleshoot delivery and fulfill legal obligations. Automated tools, including AI-assisted conversation systems, may help classify and draft responses, with safeguards and escalation to a human when appropriate. SMS messages are limited to the purposes you consented to; marketing texts require separate permission where applicable.
SMS consent and your choices
SMS participation is optional and is not required to buy a service or submit a property inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. A confirmation of opt-out may follow. For other privacy or assistance requests, use our contact page. See our Speed-to-Lead SMS Terms & Conditions.
Information sharing and service providers
We may share limited information with providers that help deliver messages and run the service, including telecommunications carriers, Twilio, hosting, security and AI processing vendors, only as needed to operate the service and subject to applicable agreements and law. When acting for an independent brokerage, we process information on behalf of that brokerage under the applicable arrangement.
We do not sell or share your SMS opt-in data, mobile phone number, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with subcontractors who support delivery of the messaging service, solely for that purpose. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide the messaging service or as legally required.
Retention and protection
We retain inquiry and messaging records only as reasonably necessary for service operation, customer requests, security, compliance, and dispute resolution. We may retain a minimal suppression and consent audit record after an opt-out to honor your choices. We use reasonable technical and organizational protections; no online transmission or storage is perfectly secure.
Your rights and contact
You may request access to, correction or deletion of your information, subject to applicable legal exceptions, through our contact page. You may opt out of text messages at any time by replying STOP. The service is intended for adults and business transactions, not children. We will publish material policy updates at this URL.